Terms of service
Returns Policy
Top Two Moto are not required to provide a refund or replacement if you change your mind, so please choose carefully.
But you can choose a refund or exchange if an item has a major problem.
A major problem is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe.
• is significantly different from the sample or description.
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Delivery Times
Most items will be delivered in 1-7 business days depending on your location within Australia. Items that are out of stock or on order may take longer. We will estimate the delivery time and call and/ or email you with the details. At this stage if you decide not to wait for the delivery (that is over 10 days), a full refund or exchange will be made available.
Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to receive the delivery, the courier (Toll) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.
Additional fees may apply for re-delivery of orders.
We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.
Upon despatch of your order you will receive a copy of your tracking information from the nominated courier.
We deliver your items to a street address and you will be notified during the checkout process.
*Shipping
Big & Bulky items, may attract additional delivery cost. This includes, tyres, bullbars, skid plates, windscreens, winches etc.
Deliveries to rural areas may also attract additional delivery fees.
Upon determination of these costs, we will contact you via email or phone to advise those additional costs. You will be given the opportunity to accept the additional charge or apply for a full refund.
More Shipping information available under our "Shipping policy"
Contact Us
If you have any questions, contact us.
